FAQ | Ring Concierge

FAQs FAQs FAQs

Bespoke Bridal

Fine Jewelry

Fine Jewelry Warranty + Care

Concierge Club

General Questions + Processing General Questions + Processing General Questions + Processing

Process Timeline

We recommend finalizing your diamond selection 8-10 weeks before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for production, which takes 3-4 weeks as each ring is crafted by hand by our master bench jewelers. If you have a tighter deadline, we will do our best to accommodate.

Contact

To get your initial consultation scheduled, fill out our Bridal Consultation Form [here](/content/pages/bridal-contact "https://ringconcierge.com/pages/bridal-contact"/index.html)!

Working with Ring Concierge Remotely

Ring Concierge has clients all over the world and our Bridal Consultants are experts in working with you remotely. It's the same process working remotely as it is in-person, the only difference being you view your diamond selection via HD photos and videos. Please fill out this [form](/content/pages/bridal-contact "https://ringconcierge.com/pages/bridal-contact"/index.html) to book your virtual appointment!

Non Bridal Pieces

We create custom jewelry of all kinds! Many clients who start with a Ring Concierge engagement ring come back to us for help with all of their special occasions. For inquiries about custom non-bridal designs, email info@ringconcierge.com.

Resets

If you inherited a ring, we are happy to work with you on designing the perfect setting to best enhance the stone you already have.

Please fill out our form to schedule your consultation!

Customizations

Our Bespoke line is fully customizable. If you're interested in a unique take on one of our signature settings, let us know in your initial inquiry and we'll be sure to keep that in mind as we help design your perfect ring!

Sales Tax

If picking up in our showroom, a local 8.875% NY state tax will be applied. If shipping to a different state, that local state sales tax will be applied.

Shipping

Your Ring Concierge orders always come with fully insured shipping and require signature upon delivery. All Ring Concierge packages are shipped using FedEx Standard Overnight Delivery service. Ring Concierge cannot guarantee delivery dates and is not responsible for any shipping delays that may occur. We recommend choosing a delivery date that allows for at least a three (3) day buffer from when you need your package in hand.

Diamond Ethics and Sourcing

We work with diamond suppliers who are compliant with the Kimberley Process and only provide conflict-free diamonds. Learn more about the Kimberley Process at www.kimberleyprocess.com.

Payment

Once you select a diamond, we ask for a 50% deposit within 24-48 hours. This will secure your diamond and we will begin production on your ring! Payment is accepted in the form of wire transfer, ACH, check or credit card. We also offer financing options. Please email bespoke@ringconcierge.com if you have any additional questions about payment. Before shipping, the remaining 50% must be paid in full

Showroom Hours

Located in Midtown Manhattan, the bespoke showroom is by appointment only Monday - Friday, 10am - 6pm. The showroom is closed on weekends.

Concierge Fee

Our engagement ring concierge service is completely complimentary, we do not charge any additional fees.

Warranty + Care

Lifetime Warranty

Ring Concierge stands behind the quality of our pieces. We offer a complimentary lifetime warranty on all Bespoke bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.

If you encounter any problems with your engagement ring or wedding band, contact your bridal consultant on how to proceed with your repair.

Please kindly note that any work performed on our pieces by anyone outside of Ring Concierge will void this warranty.

Jewelry Insurance

We always recommend insuring your Bespoke pieces. Jeweler's Mutual offers stand alone jewelry policies. Alternatively, you can add jewelry to your homeowners insurance with a rider. You will need to reference the appraisal provided with your purchase.

General Questions General Questions General Questions

CAN I CUSTOMIZE MY ORDER?

Some customization is available within our fine jewelry line. Please contact info@ringconcierge.com with the subject “Customization” for specific inquiries.

WHERE ARE YOUR DIAMONDS SOURCED? ARE THEY CONFLICT-FREE?

Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.

HOW DO I MAKE SURE I ORDER THE CORRECT SIZE?

We strongly recommend that you know your size prior to ordering.

Rings: You can purchase one of our ring sizers to size yourself at home, and reference this video to learn how to size yourself properly.
Bracelets: Check out our Jewelry Sizing Chart for instructions on how to accurately measure your wrist for our bangles and bracelets!
Bangle and ring product pages include an "I don't know my size" option in the size selection dropdown! Lock in your item choice and determine your size before we begin fulfillment or production (if it's a ring order, we'll send a sizer complimentary).

We do offer ring resizing services through this page in case things aren't fitting quite right. Please note that eternity bands cannot be resized.

Is financing available for online purchases?

Yes! We’re excited to offer Affirm and Afterpay so you can shop now and pay over time.

Affirm lets you split your purchase into easy monthly payments or four interest-free installments, depending on your total and eligibility.

No hidden fees or late fees.
Instant approval decision at checkout.
Choose a payment plan that fits your budget.

Afterpay allows you to pay for your purchase in 4 interest-free payments every two weeks or monthly payments up to 36 months.

No interest when you pay on time.
Get your items right away, pay later.
Set up reminders in the Afterpay app to stay on track.

How do I use Affirm or Afterpay at checkout?

Add items to your cart and proceed to checkout.
Choose Affirm or Afterpay as your payment method.
Complete the quick approval process through their secure site or app.
Once approved, your order is processed as usual!

Can I return items purchased with Affirm or Afterpay?

Yes! Our standard return policy applies. Once your return is processed, Affirm or Afterpay will update your payment schedule or issue a refund automatically.

For details: check your Affirm or Afterpay account after your return is confirmed.

Is there a price limit for using Affirm or Afterpay online?

Yes!

Affirm: $17,500
Afterpay: $20,000

Who do I contact with questions about my payments?

For payment schedules or account questions, please contact your financing provider directly:

Affirm: affirm.com/help
Afterpay: help.afterpay.com

CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?

We are unable to amend orders once they've been placed, we apologize for the inconvenience! We do offer free returns as well so if you'd like to return the order once it's delivered, please visit Ring Concierge Returns.

WHAT IS THE "I DON'T KNOW MY RING SIZE" OPTION?

If you are unsure of your ring size you can check out with the "I don't know my size" option in the size selection dropdown.
A complimentary ring sizer will be shipped to you within 5 business days of your purchase.
Production for your ring will be on hold until you receive your sizer and confirm which size you would like to proceed with.
To confirm your size, please visit help.ringconcierge.com. All sizes must be confirmed within 60 days of purchase, or your order will be converted to store credit to use at a later date.
For tips on how to measure your ring size, watch this video.
Please note that complimentary ring sizers are currently only sent to domestic customers. If you are located outside of the USA, you can still check out with this option and get sized locally!

Shipping + Processing Shipping + Processing Shipping + Processing

Can I ship to a PO Box?

At this time, Ring Concierge does not ship to PO Boxes. For security and insurance purposes, all orders must be delivered to a physical street address.

WHY HASN'T MY ORDER SHIPPED?

Be sure to check the product page for production time associated with your Ring Concierge item! In stock items will be processed within 3 business days. Please know that it is possible for orders with multiple in stock items to be shipped separately. Once ready, you’ll receive shipping confirmation(s) via email where you can find your FedEx tracking number(s)!

HOW SOON WILL I RECEIVE MY ORDER ONCE IT SHIPS?

Orders ship using FedEx Ground, 2-Day, or Overnight service within the United States, and FedEx International for international orders. Selecting an express method does not expedite production or processing time. Please note that once an order has shipped, delivery times are subject to carrier handling, and we are not responsible for any delays caused by the courier.

All jewelry shipments over $2,000 signature upon delivery. Please know due to the value of the product this is not something we can waive.

FedEx Ground: 1-5 business days (select locations may have weekend deliveries)
FedEx 2-Day: 2 business days (excluding weekends and holidays)
FedEx Overnight: arrives the next business day by end of day (excluding weekends and holidays)
FedEx International:2-6 business days (excluding weekends and holidays)

WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?

Please know that once an order has shipped and is in the hands of the carrier, responsibility for the package transfers to the customer. Ring Concierge is not responsible for lost or stolen packages, including those marked as delivered by the carrier. We recommend closely monitoring your tracking information and arranging to receive your delivery safely.

WHAT DO I DO IF I MISS MY DELIVERY?

If you missed your delivery and your order was shipped back to our fulfillment center, please email our Customer Care Team at info@ringconcierge.com and they can assist you with reshipping your order. Please know it takes 5-7 business days from the date of arrival back to our fulfillment center to reship your order.

WILL MY SHIPPING FROM MY ORDER BE REFUNDED?

Ring Concierge does not refund shipping charges for orders being returned or exchanged.

INTERNATIONAL ORDERS

Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Ring Concierge is not responsible for these fees, nor for Customs-related delivery delays. If the customer refuses delivery due to government-required costs or misses the delivery window from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser. Once the order is received back to our facility the costs accrued for the return package will be deducted from the refund.

The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

Returns Returns Returns

DOES RING CONCIERGE OFFER RETURNS?

Ring Concierge offers complimentary returns that meet our guidelines within 30 days of the delivery date in the United States. Ring Concierge does not accept returns or exchanges outside of the United States.

When initiating a return, you can choose a refund or an even exchange of the same item in a different size or color.

In order to be eligible for a return, the product must be sent with all tags attached, unaltered, and the item must be in brand new, unworn, salable condition. Returns are subject to inspection and approval by the Ring Concierge team. Final sale items will be noted on the product page and in your cart prior to checkout.

Visit our self-service portal to initiate your return.

HOW DO I INITIATE MY RETURN ONLINE?

Returns can be initiated within 30 days of the delivery date via our self-service portal where a complimentary, prepaid FedEx return label will be generated. We do not accept any returns or exchanges after the listed exchange window.

Please follow the below instructions:

Go to our self-service portal and access your order by entering your order number and email address (you will be prompted for the shipping zip code if you are initiating a gift exchange)
Follow the steps to confirm whether you would like to receive a refund, store credit or an even product exchange for a different size or color
You will receive an email with a link to print your FedEx label
All returns and exchanges must be scanned in at a FedEx location within 7 days of receiving your label
Bring to a FedEx location as your package must be scanned and collect your drop-off receipt. We do not accept returns via a FedEx drop box.
Once received, our team will inspect your return within 7 business days and if approved, we’ll either refund your original form of payment, email your store credit, send out your new product, or put your item into production.

WHERE DO I DROP OFF MY PACKAGE?

All return and exchange packages should be brought to a FedEx location and scanned. Keep your FedEx receipt for your records and proof of return. We do not accept returns via a FedEx dropbox. To find your nearest FedEx location, click here.

HOW LONG DOES THE RETURN AND EXCHANGE PROCESS TAKE?

We will process your return or exchange within seven (7) business days of receiving it. Your item must be sent with all tags attached, unaltered and the item must be in brand new, unworn, salable condition to be approved.

Upon approval: you will receive an email with information regarding your refund, store credit, or if you opted for an even product exchange - any in stock items will be shipped out and/or made to order pieces will be put into production. Please note that made to order lead times do vary by item. Once your new item has been shipped, you will receive an email with the tracking details.

NEED A DIFFERENT SIZE OR COLOR?

Absolutely! On items that are eligible for exchange, you may opt to do an even exchange for the same item in a different size or color, as long as the price is the same. Be sure to look at the lead time when initiating an exchange. We do not reserve inventory for exchanges. Please note that lead times on made to order pieces will not begin until we process your exchange. If your exchange item does not adhere to our guidelines listed below, RC reserves the right to deny an exchange and ship the item back, at the customer’s expense.

To begin your even exchange, click here.

DOES MY STORE CREDIT EXPIRE?

Store credits do not expire and can be used for all Fine Jewelry purchases on our website. Store credit cannot be redeemed for anything other than the fine jewelry products on our website. If you have any questions regarding this policy, please reach out to our team at info@ringconcierge.com.

WHAT IS YOUR GIFT EXCHANGE POLICY?

You can initiate the exchange on your end by accessing our self-service portal and inputting the order number and the shipping zip code. Don’t want the purchaser to know you’re exchanging their gift? No worries, enter your email at the time of initiation and all communication will be sent to you! If all of the above information is not available to you, please email us at info@ringconcierge.com and our Customer Care Team will assist you with your gift exchange.

All standard exchange conditions apply to gift exchanges.

To begin your gift exchange, click here.

HOW DO I EXCHANGE MY ITEM THAT WAS SHIPPED INTERNATIONALLY?

Ring Concierge offers exchanges on orders that are delivered within the United States, at this time. We are unable to process exchanges shipping from outside of the United States.

WHAT IF MY ITEM ARRIVES DAMAGED?

If your piece arrives damaged, please contact us at info@ringconcierge.com immediately within 24 hours of receiving your package.

STORE RETURNS

Ring Concierge offers returns on most Fine Jewelry purchased in store or online within 30 days of the purchase or date of delivery. Purchases made in store are able to be returned online for a refund only. To be eligible for a refund the piece(s) must be in perfect sellable condition with the black return tag attached.At this time we are unable to process exchanges from purchases made in store, online. If you have any additional questions please feel free to email Customer Care at info@ringconcierge.com.

EXCLUSIONS

Bridal, personalized pieces (including engraved items), non-jewelry accessories, sale items that have been permanently marked down, and select made to order pieces are final sale with no exceptions. All custom orders, as well as pre-orders, are final sale. Items that are considered final sale will be clearly marked.

Orders sent back to RC without approval are subject to additional fees and the order may be returned at the customer’s expense.

Fine Jewelry Warranty Fine Jewelry Warranty Fine Jewelry Warranty

IS THERE A WARRANTY ON MY RC JEWELRY?

We stand behind the quality of our pieces and offer a complimentary 3-year limited warranty on all fine jewelry purchases within the U.S.

This 3 year limited warranty covers manufacturing defects and quality-related issues.

We will repair any manufacturing or quality-related issues at no cost.
However, repairs due to wear and tear will incur a fee, which will be assessed in advance. If the damage is wear-related, we’ll provide a quote before the piece is sent in for repair.
After 3 years, we’re happy to assist with any repairs at a fee, plus taxes and shipping.

All pieces are carefully reviewed by our jewelers, and no work will begin without your approval of the estimated cost.

For issues with any of your RC pieces, please contact info@ringconcierge.com and our Customer Concierge Team will assist in initiating your repair or resizing.

What does my warranty cover?

Our 3-Year Manufacturing Warranty provides coverage for authentic manufacturing and quality-related issues, including:

Items Arriving Damaged – Jewelry that arrives with visible damage or defects from shipping or handling will be repaired or replaced at no cost.
Defective Clasps or Closures – Clasps, hinges, or other closures that do not function properly due to a manufacturing issue.
Loose or Misaligned Stones Upon Arrival – Stones that are loose, unevenly set, or misaligned when delivered.
Porosity or Flaws in Metals – Structural imperfections in the metal (such as air bubbles, cracks, or pits) that compromise durability.
Incorrect Product Received – If the wrong item, size, or design variation is sent, it will be corrected at no cost.

Repairs for covered issues will be provided at no charge within the warranty period. After three years, we are happy to assist with repairs for a service fee (plus taxes and shipping), which will be quoted and approved before work begins.

What is considered wear and tear?

Over time, jewelry may naturally develop scratches, marks, or signs of everyday use. Loss of stones, product loss, theft, or damage resulting from accidents or improper cleaning and storage are not covered.

What isn't covered in my warranty

The following examples are not considered manufacturing defects and are therefore excluded from warranty coverage. Additional circumstances beyond those listed here may also be excluded.

Coverage does not extend to damage or loss resulting from a failure to obtain the repairs needed to maintain the integrity of the jewelry.
Normal Wear and Tear – Over time, jewelry may naturally develop scratches, marks, or signs of everyday use. Loss of stones, product loss, theft, or damage resulting from accidents or improper cleaning and storage are not covered.
Fading or Discoloration of Metals – Precious metals may fade or change color when exposed to chemicals, heat, or environmental factors. This includes wearing jewelry in pools, hot tubs, or while cleaning, as well as exposing pieces to perfumes, lotions, or other harsh chemicals.
Expected Precious Metal Wear – Prongs and metal components gradually wear down with regular use. This natural thinning may loosen stones, placing them at risk of falling out. Such wear is not considered a manufacturing defect.
Loose or Broken Clasps – Clasps that become loose or break due to normal use, accidental force, or wear over time are not considered manufacturing defects and are excluded from warranty coverage.
Misshapen Rings or Bangles – Over time, metals may bend or warp due to external pressure, impact, or daily wear. This is especially common with open-style rings or bangles that can catch on objects, causing the piece to lose its original shape. Such occurrences are considered normal wear and are not covered under the warranty.
Soft Chain Damage – Breakage of delicate or thin chains resulting from stretching, snagging, or pulling is not covered under the warranty, as these instances are due to external factors rather than craftsmanship defects.
Stone Loss Due to Trauma or Damage – The loss of any stone caused by impact, mishandling, or external damage is not covered under the warranty.
Third-Party Repairs/Resizes – Any work performed on a piece by a jeweler outside of Ring Concierge, including but not limited to resizing, soldering, polishing, or stone setting, will void the warranty.
Limited-edition pieces from collaborations are not eligible for warranty.

How long will my repair take?

Ring Concierge will handle your repair with the care and attention it deserves, bringing it back to its original RC quality. As we strive to get your piece(s) back to you as quickly as possible we typically complete a repair within 2-5 weeks from the date we receive it. Please know that some repairs can be more intricate than others and can take longer. If we need additional time to complete your repair(s) someone from our Customer Concierge Team will contact you with an updated timeline.

Can I have jewelry repaired that I did not purchase from Ring Concierge?

Unfortunately, Ring Concierge is unable to repair anything that was not purchased at an authorized Ring Concierge Boutique or on our website, [www.ringconcierge.com](/content/ "/"/index.html).

Can I have my local jeweler repair my Ring Concierge piece(s)?

If work from a 3rd party jeweler is performed on your Ring Concierge piece(s) this will void your warranty and any additional work needed from us will be at a cost to you.

How can I get an item repaired?

How much does it cost to repair my piece after warranty?

Our repairs start at $35 and if outside of warranty you will be charged $30 for insured shipping labels to and from our fulfillment center. To confirm pricing we recommend sending your piece(s) in for a free of charge inspection by one of our jewelers. Once the inspection is complete someone from our Customer Care team will contact you regarding the cost of the repair.

Can I replace a lost earring or cuff?

Please reach out to Customer Care at info@rinconcierge.com to see if we can assist.

Can my necklace be lengthened or shortened?

Ring Concierge is able to lengthen or shorten most necklaces at a cost. For issues with any of your RC pieces, please contact info@ringconcierge.com and our Customer Concierge Team will assist in initiating your repair or resizing.

How can I check the status of my repair?

To get the status of a pending repair please email our Customer Care Team at info@ringconcierge.com.

Can I drop my repair off at one of your stores?

Yes, you can drop off your repair at one of our boutiques. For issues with any of your RC pieces, please contact info@ringconcierge.com and our Customer Concierge Team will assist in initiating your repair or resizing.

Fine Jewelry Care Fine Jewelry Care Fine Jewelry Care

HOW DO I CARE FOR MY JEWELRY?

Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:

Remove jewelry before applying lotion, perfume, or other chemical and/or oil compounds.
When removing jewelry, lay flat.
Clasp necklaces when storing to prevent tangles.
Take extra care with pearl pieces

HOW DO I CLEAN MY FINE JEWELRY?

To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls with any chemicals, abrasives or solvents. Ring Concierge is not responsible for the maintenance of your jewelry and does not polish purchased jewelry.

Do you offer free jewelry cleaning and polishing services?

Ring Concierge does not offer free cleaning and polishing services. However, we do offer this service at a fee. For issues with any of your RC pieces, please contact info@ringconcierge.com and our Customer Concierge Team will assist.

Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions

How do I sign up for the loyalty program?

As of August 20, 2026, new members will no longer be added to the Concerige Club and points will no longer accrue on purchases under the Concierge Club program. See our [Terms & Conditions](/content/pages/ring-concierge-concierge-club-rewards-loyalty-program-terms-and-conditions "https://ringconcierge.com/pages/ring-concierge-concierge-club-rewards-loyalty-program-terms-and-conditions"/index.html) for details.

How can I earn points?

As of August 20, 2026, new members will no longer be able to accrue points on purchases under the Concierge Club program. See our [Terms & Conditions](/content/pages/ring-concierge-concierge-club-rewards-loyalty-program-terms-and-conditions "https://ringconcierge.com/pages/ring-concierge-concierge-club-rewards-loyalty-program-terms-and-conditions"/index.html) for details.

How do I redeem points?

Access your account via the Loyalty Program landing page [here](/content/account/login?error=login_required "/account/login?error=login_required"/index.html) to see your current balance and redemption options.

What is the minimum amount required to redeem points?

You need a minimum of $10 / 1,000 points to redeem.

What happens to my points when I return an order?

When you return an order, the points earned from that purchase will be deducted from your total points balance. If the points have already been redeemed, your account may show a negative points balance.

What happens to my points when I exchange an order?

When you exchange an order, your points balance will remain the same. The points earned from the original order will retain their original expiration date, expiring one year from the date they were initially earned.

Can point redemptions be combined with promo discounts?

No, point redemptions cannot be stacked with any promotions or discounts. Points can only be redeemed on full-priced purchases.

Can I redeem points on items from the "Last Chance" Collection?

No, points can’t be redeemed on items from the “Last Chance” collection.

Do points or rewards expire?

As of August 20, 2026, existing Concerige Club members with point balances can redeem their points for one year from the date they were earned. Please log into your RC account to view your existing points balance and expiration details. See our [Terms & Conditions](/content/pages/ring-concierge-concierge-club-rewards-loyalty-program-terms-and-conditions "https://ringconcierge.com/pages/ring-concierge-concierge-club-rewards-loyalty-program-terms-and-conditions"/index.html) for more information.

What do the 'approved', 'pending', and 'declined' statuses mean?

Approved: These points can be redeemed immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Declined: These points will not be added to your account. This happens if you cancel a purchase (the points will change from pending to declined).

How long does it take for points to appear in my account after making a purchase?

Points from your order will appear in your account 60 days after your order date. This period allows us to ensure that all potential returns or exchanges are processed before points are added to your balance. Once the 60-day period is over, your points will be credited to your account.

Where can I report a problem or give feedback?

Please use our normal contact details ( info@ringconcierge.com) to report any issues or provide feedback.

Can I redeem all my points at once?

Yes, you can redeem all your points at once. However, please note that in-store redemptions may require specific increments, so be sure to check with our store staff for details on how to use your points effectively.

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